eGenix.com Online Shop
Customer Care Center 
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You are here: FAQ > Payment
Top Questions
1. How do I pay by credit or debit card?
2. How do I pay by wire transfer?
3. How do I pay by check?
4. How can I pay for my order using PayPal?
5. How can I pay for my order using WebMoney?
6. What currencies do you accept?
7. How will I receive my invoice?
8. How can I cancel my order? I have not paid yet.
9. How can I cancel my order? I have already paid.
10. What is this charge on my credit/debit card?
How will I receive my invoice?
An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue an invoice immediately. For orders paid by wire transfer or check, you will first receive an order confirmation, and the invoice will be issued after payment is received. In any case, we will automatically e-mail your invoice or order confirmation to your billing address. The order documents are sent with the e-mail as PDF attachments.

In addition, you can view and print your order documents at any time after completing your order. Just log on to the secure "My Account" area. You will find an overview of your orders and all accompanying documents there.

PDF is short for 'Portable Document Format', a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.

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Please note that we have outsourced the shop system to our reseller Share-IT (a service by Digital River GmbH, Germany). Digital River GmbH will be your contractual partner and their terms and conditions apply for all purchases done through this shop.