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FAQ
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FAQ
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My Account
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Top Questions
1.
Who should I contact with technical questions about a product?
2.
"My Account" - What data can I find here?
3.
User ID and password - How can I get my data?
4.
When will I receive my product to be delivered by e-mail?
5.
When will I receive my product to be delivered by postal mail or parcel service?
6.
What exactly will I receive if the product is delivered by e-mail?
7.
Who should I contact with questions about my order, payment, or delivery?
8.
Can I use my free e-mail address?
9.
Can I enter different addresses for billing and delivery?
10.
How secure is the order process?
Order
How can I order?
Can I enter different addresses for billing and delivery?
What will happen after I place my order?
I received a coupon code. How can I redeem it?
Can I use my free e-mail address?
How can I get a quote?
How can I place a purchase order?
How can I place a subscription order?
Payment
What payment types are available?
What currencies do you accept?
How will I receive my invoice?
My invoice has a qualified electronic signature. What does this mean?
The qualified electronic signature is invalid - What does this mean?
How can I cancel my order?
What is this charge on my credit/debit card?
Why was my payment declined?
How can I change my credit card information?
How can I change the payment type for my order?
Delivery
When will I receive my product?
When will I receive my Backup CD?
What exactly will I receive if the product is delivered by e-mail?
Customer service
Who should I contact with questions about my order, payment, or delivery?
Who should I contact with questions about a product?
How can I contact your customer service?
Information on downloading a software product
What do I need to know before downloading a product?
How do I download a product?
What is the "Extended Download Service"?
The license key does not work. What can I do?
I finished downloading a product. Where can I find it?
Is the product installed while it is being downloaded?
I don't have a download link. Can I still download the product?
'My Account'
"My Account" - What data can I find here?
User ID and password - How can I get my data?
Customer account, user ID, and password - What are these?
I have several customer accounts - can I merge them?
Data protection and data security
How secure is the order process?
I interrupted my online order - has my data been saved?
Will my personal data be passed on to third parties?
Why do I have to enter an access code to request my login data?
PRODUCTS
LanTalk NET
SecureWord
LanTalk XP
LanInfo XP
SsdReady
BackUpTime
SecureWord.Mobile
Netsend
PasswordsGuru
Disk Redactor
Network Info Requester
SOLUTIONS
Enterprise instant messaging
Corporate network messenger
One way instant messenger
Emergency network notification
Messenger for Terminal Server
Intranet instant messaging
Intranet alerter
Easy BackUp software
Secure password Keeper
HELP
LanTalk NET help
LanTalk XP Help
SecureWord Help
BackUpTime Help
LanTalk NET Online demos
BackUpTime Online demos
TIPS AND TRICKS
Msg Command
Net Send Command
Net Use Command
Netsh network administration
Disable Windows messenger
Windows Firewall XP SP2
Install WinPopup
Run WinPopup at startup
Create secure password
Disable messenger service
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