NOD 32 Antivirus Software
- Individuals and Home Office Users
- Small & Medium Business
- Enterprise Solutions
NOD32 Online Shop
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Antivirus for
Workstations (+RA)
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FAQ
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FAQ
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My Account
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Top Questions
1.
Who should I contact with technical questions about a product?
2.
"My account" - What data can I find here?
3.
User ID and password - How can I get my data?
4.
When will I receive my product to be delivered by e-mail?
5.
When will I receive my product to be delivered by postal mail or parcel service?
6.
What exactly will I receive if the product is delivered by e-mail?
7.
Who should I contact with questions about my order, payment, or delivery?
8.
Can I use my free e-mail address?
9.
Can I enter different addresses for billing and delivery?
10.
How secure is the order process?
Order
How can I order?
Can I enter different addresses for billing and delivery?
What will happen after I place my order?
I received a coupon code. How can I redeem it?
Can I use my free e-mail address?
How can I obtain a written quote?
How can I place a purchase order?
Payment
What payment options are available?
What currencies do you accept?
How will I receive my invoice?
My invoice has a qualified electronic signature. What does this mean?
How can I cancel my order?
What is this charge on my credit/debit card?
Why was my payment declined?
How can I change my credit card information?
How can I change the payment type for my order?
Delivery
When will I receive my product?
When will I receive my Backup CD?
What exactly will I receive if the product is delivered by e-mail?
Customer service
Who should I contact with questions about my order, payment, or delivery?
Who should I contact with questions about a product?
How can I contact your customer service?
Information on downloading a software product
What do I need to know before downloading a product?
How do I download a product?
What is the "Extended Download Service"?
The license key does not work. What can I do?
I finished downloading a product. Where can I find it?
Is the product installed while it is being downloaded?
I don't have a download link. Can I still download the product?
'My account'
"My account" - What data can I find here?
User ID and password - How can I get my data?
Customer account, user ID, and password - What are these?
I have several customer accounts - can I merge them?
Data protection and data security
How secure is the order process?
I interrupted my online order - has my data been saved?
Will my personal data be passed on to third parties?
Why do I have to enter an access code to request my user data?
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