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Almost all employers expect their employees to be
an effective communicator. Effective communication is a key trait in todays
business where people are expected to work in a team and also be leaders.
However, most people tend to ignore one key aspect of communication, which is
listening, and focus more on the questioning and probing aspect.
Knowledge Platform has developed the course on
Active Listening that dissects the process of listening, explains the need for
active listening as opposed to the other types of listening provides a different
perspective on how important active listening skills are for effective
communication. The course can be used either off-the-shelf or further customized
to meet a companys specific requirements in training their employees.
The course can be taken by anyone who wants to understand and practice the art
of active listening. The course is particularly helpful to customer service
officers, team leaders, team members, system requirements elicitation and client
engagement managers and sales persons.
Active Listening course aims to educate the learner about the role of listening
in communication and how one could make a difference by being an active listener
as opposed to passive. Through the use of scenarios and quizzes, the course
tries to give the learner varied perspectives on the art of listening and the
importance of active listening in communications. The course is best taken
together with Probing Skills.
The Active Listening course
is structured in 4 modules of approximately 30 minutes each, with an assessment
at the end of each module and a final course summary.
Fundamentals of Active Listening
Components of Active Listening
Problems in Active Listening
Am I an Active Listener?