Public Folder HelpDeskhelps support teams organize and efficiently
work with support cases. Incoming problems and requests are gathered and
organized in Microsoft Outlook and distributed among support managers with ease. Perfect
for call centers and organizations/teams supporting products or
services.
Mailbox monitoring – select an incoming
e-mail and make it into a HelpDesk ticket complete with rich
text, screenshots and attached files, manually or automatically.
Import customer
information from the Global Address list, Active Directory
or copy and paste from an MS Excel list.
Knowledge base – when closing a ticket,
create KB articles compatible with all versions of Microsoft
Outlook and Microsoft Outlook Web Access.
Powerful statistics tool, OLAP Reporting Tool,
extends the inbuilt OLAP features of Excel and
makes them easier to work with.
No extra application – helpdesk
available right inside Microsoft Outlook.
A well known and user friendly interface
and environment.
Tickets are stored both in Microsoft
Outlook and in an Microsoft Access or SQL Server database
– using the best of both technologies.
E-mail history i ticket or subfolders.
Welcome to learn much
more about Public Folder HelpDesk
at
www.kalmstrom.com
