How does your organization match IT roles to ITIL roles?

Many of our clients asked us for help in ITIL v3 role and responsibility descriptions, here is the utterly excellent guide to roles and responsibilities in ITIL v3.

If you have ever worked in, been a partner or managed an IT organization, this kit will not only answer a lot of your troubling questions, it will also explain matters that you did not know the questions to - just the obnoxious frustration of something that was not working.

It is with incredible ease, yet depth and understanding that this kit ploughs through the important issues that concerns not only HR managers and CIOs, but anyone who wants to climb up the ladder.

It explains how you got to balance your IT staff (process managers and specialists) and why it is so vitally important to mix people on the right combination of processes and projects (brains, grey hair and procedure projects) as this builds up the organization's human capital, and provides the means and profitability to continue to align with business objectives and grow.

This kit is not filled with theoritical babble but practical and useful information, knowledge and experience!

The kit is divided into six parts : CSI, Service Design, Service Operation, Service Strategy, Service Transition and ISO/IEC 20000. All in all it comprises of 52 documents:

Roles & Responsibilties for ITIL v3 Toolkit contents:

   |   Toolkit Roadmap - Roles & Responsibilities.doc
   |
   +---Bonus File ISO-IEC 20000
   |       Mapping Responsibilities.doc
   |
   +---CSI
   |       CSI Roles and Responsibilities.doc
   |       Organizing for Service Design - Roles & Responsibilities.doc
   |       SLM Process Manager.doc
   |
   +---Service Design
   |       Availability Management - Roles & Responsibilities.doc
   |       Availability Manager.doc
   |       Demand & Capacity Management - Roles & Responsibilities.doc
   |       Demand & Capacity Manager.doc
   |       ITSCM - Roles & Responsibilities.doc
   |       ITSCM Process Manager.doc
   |       Organizing for Service Design - Roles & Responsibilities.doc
   |       Security Management - Roles & Responsibilities.doc
   |       Security Manager.doc
   |       Service Catalogue Management - Roles & Responsibilities.doc
   |       Service Catalogue Manager.doc
   |       Service Level Management - Roles & Responsibilities.doc
   |       Service Level Manager.doc
   |       Supplier Management- Roles & Responsibilities.doc
   |       Supplier Manager.doc
   |
   +---Service Operation
   |       Event, Access, Request Fulfilment Management - Roles & Responsibilities.doc
   |       Event, Access, Request Fulfilment Team.doc
   |       Incident Management - Roles & Responsibilities.doc
   |       Incident Manager.doc
   |       Problem Management Roles & Responsibilities.doc
   |       Problem Manager.doc
   |       Service Desk - Roles & Responsibilities.doc
   |       Service Desk.doc
   |       Service Operation Functions - Roles & Responsibilities.doc
   |       Sourcing - Roles & Responsibilities.doc
   |
   +---Service Strategy
   |       Demand & Capacity Management - Roles & Responsibilities.doc
   |       Demand & Capacity Manager.doc
   |       Financial Management - Roles & Responsibilities.doc
   |       Financial Manager.doc
   |       Product Manager.doc
   |       Service Portfolio Management - Roles & Responsibilities.doc
   |
   \---Service Transition
           Build and Test Environment - Roles & Responsibilities.doc
           Change Management Roles & Responsibilities.doc
           Change Manager.doc
           CMDB Roles & Responsibilities.doc
           Knowledge Management Roles & Responsibilities.doc
           Knowledge Manager.doc
           Organization of Service Transition.doc
           Planning & Support Team.doc
           Planning and Support - Roles and Responsibilities.doc
           Release & Deployment - Roles and Responsibilities.doc
           Release & Deployment Manager.doc
           Service Asset & Configuration Managers.doc
           Service Transition - Managing Communications and Commitment.doc
           Service Transition - RACI Example for Managing Change.doc
           Service Transition - Roles & Responsibilities.doc
           Service Validation and Testing - Roles & Responsibilities.doc