DefectTrack is a web based Defect administration, tracking and resolution solution.
Features:

• Files and Imaged associated with the problem can be stored in a central database and accessed by all team members that are part of the resolution process
• A log of the resolution process is stored in the database
• An issue is assigned to different team members as the resolution process is performed
• e-mail notification ensures that the people responsible for the resolution are updated about their responsibility
• No dedicated client is needed to access and use the product
• The administration interface is integerated with the user interface (based on user authorizations) for simple, easy, remote administration