Remote Helpdesk is a program that allows you to provide support to customers by pc remote control. The Server is a thin (410 Kb) program that doesn't require installation, your customers can start it from a web server link, shortcut on a local file server or it can even be emailed to them. Other remote control products charge on your customer base or monthly fee. Remote Helpdesk has only a single purchase charge based on your number of support staff.