In addition to our mainline support, we also offer an option for enhanced support via our priority support subscriptions. A Riverblade priority support subscription ensures that any issues you have with our software will be handled with the highest priority and that you will always have access to the latest versions of our software.
Priority support subscriptions are available on a yearly basis include the following benefits throughout the lifetime of the subscription:
- Priority response to support queries
- Access to development and pre-release builds of the licenced product
- Notification of the availability of new versions of the licenced product
- Priority consideration of feature requests for inclusion in future public builds
- Free major version product upgrades (e.g. v4.x => v5.x) *
Note that a support subscription must be purchased for each product licence to be supported. So, if you purchase 5 licences for one of our products, you will need 5 support subscriptions for the corresponding product if you wish to take advantage of the benefits of the subscription.
* Subject to the subscription being in force for a period of at least 1 month prior to the new major version being released.