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Answers to Frequently Asked Questions about Share-it Reseller Management


 
What's the difference between a reseller and an affiliate?
Where and how can I register as a reseller?
I have registered. What's next?
When can I start ordering a publisher's products online as a reseller? When do special reseller terms and conditions take effect?
What is the reseller ID used for?
How can I order online?
Why can't I find the product I want to purchase?
Why don't I receive the special reseller discount for a product I've selected?
Can I license a product to a customer's name, but have it delivered to me?
What are my options for licensing and delivery of a product?
I have questions about an order. What can I do?
How can I order using a purchase order?
Why do I get a discount on a certain product but not for another?
Where can I change my contact information?
As a reseller for a publisher's products, can I make online purchases from other publishers as a reseller?
 
 
-   What's the difference between a reseller and an affiliate?
 
As a reseller, you can order software online quickly and easily on the publisher's website for resale to your customers. To do this, you log on to the publisher's website during the order process using your reseller ID and password. If the publisher offers discounts for reseller orders, these special terms are activated when you log on.
As an affiliate, you market the publisher's products by placing links on your website to the relevant product pages on the publisher's website. You will receive commission for each sale of these products via your website.
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-   Where and how can I register as a reseller?
 
Typically, you will find a form on the publisher's website where you can register as a reseller for this publisher's products. Fill out the form and enter a password of your choice that you will need later on along with your reseller ID to place online orders with this publisher. Information entered in this form - excluding your password - will be transmitted via an encrypted connection to Share-it, the publisher's partner for order and payment processing. You can also include a personal message to the publisher in your registration.
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-   I have registered. What's next?
 
Share-it handles the technical side of reseller management as the publisher's partner and notifies the publisher about your registration specifically, as well as about each newly registered reseller. Since the publisher can either immediately accept a partnership with a reseller or first review your information, there can be a short delay until you are activated as a reseller. In any case, Share-it will notify you by e-mail of the status of your request.
Please note that the decision about a partnership lies with the publisher rather than with Share-it.
For questions about this, please contact the publisher directly.
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-   When can I start ordering a publisher's products online as a reseller? When do special reseller terms and conditions take effect?
 
Special purchasing conditions granted by a publisher apply only after you have been activated as a reseller for the publisher's products. You will receive an e-mail notification from Share-it, the publisher's partner for reseller management, confirming activation of your reseller account for this particular publisher. Any applicable terms and conditions will be effective from then on.
For questions about this, please contact the publisher directly.
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-   What is the reseller ID used for?
 
The reseller ID and password you entered when you registered will identify you as a reseller for a particular publisher's products. Using your reseller ID and password, you will be able to log on to the order process on the publisher's website to quickly and easily order online and to receive reseller discounts, if applicable.
Your individual reseller ID for each publisher will be displayed to you online immediately after you register, as well as in the confirmation e-mail.
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-   How can I order online?
 
Typically, you will place your order on the publisher's website as a MyCommerce ID or reseller. To do this, first choose the product(s) you would like to purchase and proceed to checkout, where you will be asked to enter your reseller ID and the password you received when you registered under "MyCommerce ID / Reseller" on the order form page.
In some cases, a special link to a login page for resellers will be provided on the publisher's website. Enter your reseller ID and password you chose when you registered. This will take you to the product pages, where you can choose the product(s) you need and proceed to checkout.
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-   Why can't I find the product I want to purchase?
 
If you cannot find or cannot purchase a certain product on the publisher's website, it is possible that the product has been (temporarily) deactivated or that the publisher is using a defined product catalog for resellers and that the catalog does not contain the desired product.
For questions about this, please contact the publisher directly.
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-   Why don't I receive the special reseller discount for a product I've selected?
 
If no discount is displayed for the product selected on the publisher's website, it is possible that the publisher uses a defined product catalog for resellers and that the product you wish to purchase is not contained in this catalog. In this case, you can purchase this product only at full price.
For questions about this, please contact the publisher directly.
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-   Can I license a product to a customer's name, but have it delivered to me?
 
Yes. If you registered as a reseller during the publisher's order process, you can specify on the order form page to whom the product should be licensed, e.g. to the customer's name or company name, and to whom it should be delivered.
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-   What are my options for licensing and delivery of a product?
 
Depending on the license type settings allowed by the publisher, you can choose one of the following options when ordering online as a reseller:
  • Licensing to the customer, e.g. first and last name or company name
  • Licensing to you, e.g. first and last name or company name
  • Delivery to you (delivery address and billing address are identical)
  • Delivery to the customer if customer information is entered on the order form
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-   I have questions about an order. What can I do?
 
You can view your orders in the Reseller Panel under https://ccc.element5.com/ccc/rlogin.html. The Reseller Panel is your central management tool for orders, invoices and products as a reseller through Share-it.
The Reseller Panel contains a wide range of information about your orders and invoices, allows you to view and directly order the products in your product catalog and provides customized reports for your orders. In addition, you can view your products with strongest sales, your top sellers, and your most frequent customers. Under Collective Payments, you can combine several unpaid invoices into a single collective payment.
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-   How can I order using a purchase order?
 
The publisher can allow resellers to make purchases using purchase orders. If you are authorized to use purchase orders, you will see the "Purchase Order" payment type on the form page displayed in the order process.
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-   Why do I get a discount on a certain product but not for another?
 
As soon as you have selected products to purchase and have logged on to the order process as a reseller, any discount granted by the publisher is applied immediately, and product prices are automatically reduced. However, if a discount is not granted or displayed, this means the product is not contained in this publisher's catalog for resellers.
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-   Where can I change my contact information?
 
If your e-mail address has changed, for example, you can enter the new address for future orders in your Reseller Panel under https://ccc.element5.com/ccc/rlogin.html under "Account Information".
For all other changes not relating to your billing or delivery address, please contact Customer Service. A contact form is also available in the Reseller Panel.
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-   As a reseller for a publisher's products, can I make online purchases from other publishers as a reseller?
 
Unfortunately, that's not possible. You always register as a reseller for a publisher to buy the publisher's products and then resell them. For other publishers' products, you need to also register as a reseller with those particular publishers. This means you will have a separate reseller ID for each publisher that you will need to enter during the publisher's order process along with the password you have chosen.
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